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Logo Design Pros – Review Information and Opinions

This article is an independent review of the custom logo design firm Logo Design Pros. Firstly, we summarize the services that this company provides by looking at their packages, prices and service level.

Secondly we look at some of the customer comments, complaints and feedback relating to this company that can be found on the Internet. Consumers must be warned that this company has an unusually high volume of complaints posted about them online. See our links below for more details.

Overview

Located in Delaware in the US, Logo Design Pros are specialists in logo design and branding. They specialize in custom logo design and also offer packages that include stationery design layouts, business card delivery, websites and banners. The creative department at Logo Design Pros is headed by Patrick Kent who is extremely well known in the corporate logo design industry.

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Design Packages and Prices

Logo Design Pros offer four package options to their clients. Their basic package costs $198 and includes four sample concepts created by four different designers. At the high end they offer a Comprehensive Elite Package for $498 that includes ten initial concepts by ten different designers. A logo re-design package is also offered for $149 for those companies with logos in need of an update.

In addition customers can also opt for special packages that also include complete stationery layouts with business cards, letterhead and envelopes. They also offer web design and brochure design services.

Unlimited revisions are offered on all packages and are completed within 48 hours. Customers get full ownership rights of the logos that they have purchased.

They also offer an Eminent Membership Program that would be worthwhile for customers wanting to order more than one package. The membership fee is $50 and entitles members to receive exclusive discounts and premium services.

Customer support is offered right throughout the design process and lifetime after sales support is included with each order.

Guarantee Policy

Logo Design Pros offer an unconditional money back guarantee up to the point where you receive the initial logo concepts. At that point you can choose to continue the design process by proceeding with revisions, accept the designs or opt to receive your money back. A satisfaction guaranteed is also offer whereby they state that they will continue to rework and revise your order until you are satisfied.

Delivery Time

Delivery of the initial design concepts is within two to three working days and if you are really in a hurry to get a logo they will deliver within 24 hours for an extra $100 service charge.

File Formats

A variety of file formats are delivered with each order and these include formats for both web and print. Grayscale format is included if you wish to register your logo as a trademark and black and white format is also included for fax letterheads or newspaper advertising. Logo Design Pros also offer to communicate with your printing company to confirm that they can deliver your logo in a format that is compatible with them.

Design Awards and Ratings

While we were unable to find any references to Logo Design Pros winning any awards or logo design competitions their website states that their design team have won numerous awards.

Design Portfolio

To view samples of the logos completed by this company you are able to view an extensive portfolio on their website that includes logo examples that are divided into 29 different industry categories that include everything from ‘accounting’ to ‘travel’. They also have samples of their animated logo designs, website designs, banner designs and stationery designs. If you don’t want your completed logo to be featured as part of their portfolio on their website which is available for public viewing then you only have to submit a request and they will refrain from doing so.

Assessment of Opinion and Reviews on the Internet

We searched online thoroughly looking for both positive reviews and complaints relating to Logo Design Pros. The logo business is fairly competitive and consumers have to realize that some companies are employing some pretty underhanded tactics to boost their own image and destroy that of their competitors. So the viewpoints that you can read online should be seen as a rough guide only and can’t necessarily be taken to be true.

We have to warn you that there are currently a lot of complaints out there on the web relating to this company. You are advised to do a thorough Google search using the keywords 'Logo Design Guru complaints' before you even consider using this company. Some links to user reviews are as follows.

1) The Better Business Bureau (BBB) has a profile page for Logo Design Gurus, even though they are not accredited with the BBB. They have had 26 complaints filed against them in the past three years. At the time that we checked they had an F rating which is the lowest rating possible.

2) A forum user on MonsterSmallBusiness.com was really happy with the $198 package and liked the designs.

3) In one Logo Design Pros review on Complaints.com one individual was very unhappy about the extremely slow delivery time for the business cards included in her package. She had been waiting for a month and they still had not been delivered.

4) We were able to find three recent Logo Design Pros complaints at RipOffReport.com. One accused them of being a fraudulent company and stated that the 10 logo concepts that they had received were almost identical. Another found that they were unable to follow instruction, were late delivery designs as promised and offered poor customer service.

5) We found six complaints relating to Logo Design Pros at Complaintsboard.com. people complained of slow service, a misleading money back guarantee, terrible service and poor design quality among other things.

6) A website called SiteJabber.com had 14 reviews for Logo Design Pros at the time that we checked. While you can read a few positive reviews here you will find that most are negative. The average rating given was two stars out of five.

7) In another review at Tell1000.com a user complained about extremely slow service. He still hadn't received his final design two months after ordering and felt that customer service was poor. 

Overall Rating - Not in the Top 5

To visit the website – www.logodesignpros.com

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